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Last updated: February 12 2022

Terms & Conditions

GENERAL

Information about Tinybuddy

These terms and conditions ("Terms and Conditions") apply to all orders placed by customers ("you") with Tinybuddy AB (VAT ID: SE559159701701) ("Tinybuddy", "we", "our" or "us").

We are an online pet shop based in Sweden. We offer everything you need for dogs & cats. Here you will find the best pet supplies and everything else you would expect a well-stocked pet store to have.

Contact details

You can contact us using any of the contact details below Contact details"):

  • Telephone number: +46 26 402 08 90
  • E-mail address: help@tinybuddy.eu

Acceptance of the Terms and Conditions

By ordering Products, you agree to the Terms. If you do not agree to the Terms, you cannot order Products.

Modification of the Conditions

We reserve the right to change the Terms at any time. We will notify you by email of any such changes which are not minor and which will affect you. We will then inform you that it is important to object if you do not agree to the changes. If we do not receive such an objection within thirty (30) calendar days of the notification of the changes, we will assume that you accept them. We will also assume your acceptance of the changes where you enter into a contract with us, for example by continuing to order Products, after the new terms have come into effect. The latest version of the Terms will be available on the Website.

Definitions

"Features" means the Website and the Products as a whole.

"Home Page" means our website (https://www.tinybuddy.eu/) relating to the Products.

"Contact details" refers to the information provided above.

"Privacy Policy" means our Privacy Policy (https://www.tinybuddy.eu/pages/privacy-policy) which describes how we process personal data.

"Products" means the products described in the "Products" section below that we make available through the Website, together with the related equipment, services and information that we provide to you.

PRODUCTS

Description of Products

Products you can find on our website. ("Products"). More information about what can be found on the Website.

Ordering Products

Products are ordered in accordance with the instructions on the Website.

Your order is confirmed when we send you an order confirmation by email. Once an order confirmation has been sent, you have entered into an agreement with us. Should it not be possible to confirm your order, we will inform you of this in writing and will not charge you anything.

Delivery of the Products

Normal shipping time is communicated at checkout. During peak season and realisation, shipping may take longer.

During the ordering process, we will notify you of when and where we will ship the Products to you.

You can read about our shipping partners here: https://www.tinybuddy.eu/pages/delivery-policy. Some shipping options may result in a shipping charge in which case it will be indicated at the time of ordering. During the ordering process you will receive information about the expected shipping time. Please note that shipping of larger packages may be changed to home delivery and smaller packages may be delivered via regular mail to your registered address.

The checkout will indicate the shipping options available and any costs.

We have the right to charge you for any costs incurred as a result of your failure to collect the Products on time after they have been delivered to the collection address.

YOUR RESPONSIBILITIES

Customers

We offer our Products to consumers (as defined under national law), companies and other legal entities.

You may not purchase the Products or use the Features if you are under eighteen (18) years of age, unless authorized by your legal guardian.

By ordering Products on behalf of a legal entity, you represent and warrant that you have the authority to enter into these Terms and Conditions and to use all Features on behalf of that legal entity. If you are a business customer, these Terms constitute the entire agreement between us.

Use of the Features

When using the Features, you must always comply with applicable laws, regulations and governmental requirements. In particular, you must not use the Website other than through the interfaces provided by us and expressly permitted by the Terms. You must not use the Features in any way that conflicts with our, or any third party's, rights or interests. You agree to comply with all instructions and recommendations given to you by us from time to time.

PRICE AND PAYMENT

Price information

You shall pay all applicable fees as set forth on the Website for the Products you order. The prices for the Products are set out on the Website and include expressly stated delivery charges, VAT or other fees and taxes (where applicable). The price for the Products is that which is indicated on the order pages when you place your order.

We have the right to change the prices of the Products. If we change the prices, we will notify you in advance. By continuing to order Products after the price change comes into effect, you will be bound by the new prices.

Payment details

You can pay for Products in the ways set out below.

We offer payment options in cooperation with Klarna through:

  • Card payment
  • Direct payment

Payment is subject to the terms and conditions of the third party provider (external link). You may be asked to identify yourself and a credit check may be requested by the third party provider. We do not have access to payment details or store any such information where a third party provider is used for payment.

Payment for Products can be made by debit or credit card. You are obliged to keep the payment details correct and up to date.

Klarna has the right to perform a credit check when necessary to offer you credit.

You undertake to pay within the specified time for the payment method you have chosen. Late payment may incur late payment charges and interest.

From time to time we offer gift vouchers and coupons as described on the Website. These are valid as payment for 1 year or as otherwise stated on the gift card or voucher.

Abandoned order

We reserve the right to charge you a fee of 20 EUR if you do not redeem your package to cover our costs. In the case of home delivery packages, we reserve the right to charge you 40 EUR for unredeemed packages as our costs for such deliveries are higher.

Special conditions for dog toys

All dogs are different and some dogs are amazing at biting things: socks, sofas, cushions, cars. We therefore cannot give any guarantee on dog toys as they are consumables. Therefore, always examine the toy carefully and evaluate if you think it will last for your dog. A small Chihuahua may get a lot of pleasure from a cute stuffed animal, while a German Shepherd may destroy it in less than a minute. Please note that all dog toys should be used under supervision.

OUR RESPONSIBILITY

Responsibility

We are responsible for original defects in the Products that were present at the time of purchase, or delivered to you. A defect that becomes apparent within six (6) months will be deemed to have been there from the outset (unless we can prove that the defect was not there at the time of purchase/delivery). After six (6) months, it is up to you to prove that the defect was there at the time of purchase/delivery.

We are not responsible for any damage to products caused by you, for example if you have not followed the maintenance instructions.

Defective products

Defects in Products are deemed to exist in the following cases:

  • What we have agreed upon in terms of quantity or quality of the Products is not correct.
  • We have not informed you of any specifications of the Products that you should have been informed of.
  • The Products are in worse condition than expected based on the Products' price, age and other conditions.

Complaint

If you believe that the Products are defective, you can complain about them by notifying us via our Contact Details. You must complain within a reasonable time (within two (2) months is always considered a reasonable time). You may not complain about defects discovered later than three (3) years from the date of purchase of the Products.

Your rights in the event of a defect in the Products

In case of defects, you have the right to:

  • Require repair of the Products.
  • Request a replacement, which means that you will receive other corresponding products.
  • Claim a price reduction or compensation for the repair of the Products.
  • Terminate the contract, provided the defect is of material importance to you.

We may first choose to repair the defect or provide you with other equivalent products, provided this is done within a reasonable time.

Delay

Sometimes we cannot deliver the Products within the agreed upon time. In the event of a delay, you may (provided the delay is not caused by you):

  • Terminate the contract, provided the defect is of material importance to you.

Cancellation

You always have the right to cancel the order before the Products have been delivered to you. If you cancel the order, we are entitled to compensation for the costs we have incurred in connection with the order.

Third party services

Sometimes we use services and/or products from third party providers. These suppliers act outside of our control and we are not liable for any damages caused due to an act or omission attributable to such supplier.

If you are a consumer, we only provide Products for your private use. If you use Products for commercial purposes and/or for business and resale purposes, our liability to you is limited as follows:

  • We will not be liable to you, whether in contract, damage (including negligence), breach of statutory duty or otherwise, for any loss of profit, indirect or consequential loss arising under or in connection with a contract between us; and
  • Our total liability to you for all other losses arising under or in connection with a contract between us, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall be limited to the total amount paid by you for Products under the applicable order/contract.

Errors and delays beyond our control (force majeure)

We are not responsible for delays and errors beyond our control. If our suppliers are delayed due to an event beyond our control, we will notify you of this as soon as possible and take steps to minimise the damage caused by the delay. If we have complied with this, we will not be liable for any issues or delays caused by the event, but if there is a risk of a major issue or delay, you may contact us to terminate the contract and receive a refund for the portion of Products you have paid for but not received.

RIGHT TO RETURNS

Right to returns

According to the law on distance contracts and contracts away from business premises (Distance Contracts Act), you have the right to cancel for fourteen (14) days from the day you received the Products.

In order to exercise your right of cancellation, you must inform us that you are cancelling the purchase by giving a clear, written notice to that effect. Please contact us via our Contact Details or use the returns form found here: https://www.tinybuddy.se/return.

In order to meet the returns deadline, it is sufficient to send your written notice of wish for refund before the expiry of the refund period.

30 days return policy

In addition to the statutory right of returns, we offer all customers 30 days right to return on all goods from the day we send the order.

Effects of the right to returns

If you are a consumer and you wish to exercise your right to cancel, we will make a refund of all payments we have received from you, excluding any costs for return freight and express handling. Refunds will be made using the same payment method that you used at the time of the initial payment.

Any Products that you no longer want must be returned by you. The Products must be returned without undue delay and in any event no later than thirty (30) calendar days from the date on which we were informed of your decision to exercise your right of withdrawal or until we have received proof that the Products have been dispatched by you, whichever is the earlier.

You return the Products by sending them (including the return slip, receipt or other proof of your purchase) to the address under the section "Information about the Company". We will ask you to pay the return freight.

Exceptions to the right to returns

Your right to returns does not apply to:

  • Goods that can deteriorate quickly (e.g. dog treats without packaging).
  • Goods that are custom-made to your specifications or that have a clear personal touch (e.g. goods with your own print).

PROCESSING OF PERSONAL DATA

We process your personal data in accordance with the Privacy Policy.

INTANGIBLE ASSETS

Our rights

The website is owned and administered by Tinybuddy. All copyrights, trademarks, trade names, logos and other intellectual or industrial property rights owned or used by us and those included in our Features (including titles, graphic images, icons, scripts, source codes, etc.) are our own, or another licensor's, property and may not be reproduced, distributed, sold, used, modified, copied, restricted or used (in whole or in part) without our written consent.

Respect for our property

You may not, for any purpose, tamper with, attempt to gain unauthorised access to, modify, hack, fix or otherwise alter any of our materials, hardware, source code or information.

Respect for our intellectual property rights

Products and other information, including all related intellectual property rights, provided and made available by us are our exclusive property. You may not use our exclusive property for any commercial or other purpose without our written consent.

APPLICABLE LAW

Swedish law shall apply to these Terms and Conditions and our legal relationship in general.

COMPLAINTS AND DISPUTES

If you have any complaints, please contact our support through our Contact Details. You can also contact us by filling in the following form: https://www.tinybuddy.eu/pages/customer-service.

We will always try to resolve your complaints in the first instance through discussions between you and our customer service. However, in the event of a complaint or dispute, you always have the right to contact the Swedish Complaints Board.

Disputes concerning the interpretation and application of these Terms and Conditions shall be settled by the Swedish National Board for Consumer Disputes or by a Swedish court of competent jurisdiction.

You also have the option of submitting your complaint to the EU's online dispute resolution platform (ODR platform). The ODR platform can be found here: ec.europa.eu/consumers/odr.

COMPANY INFORMATION

Tinybuddy AB is registered in Sweden.

Registered address : Ersbogatan 6, 80293 GÄVLE
VAT ID : SE559159701701
Company registration number (SE): 559159-7017

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