We offer a 30-day money back guarantee on all products, with the exception of printed, engraved or opened dog & cat food & treats. On this page you can easily register your return and receive a return slip. Return postage is free for exchanges but costs 5 EUR for a cancelled purchase.
It normally takes up to 10 working days for us to process your return from the time we receive it.Is something broken or damaged, or did you get the wrong item?
Contact our customer service and they will help you before you send anything back. Many problems can be solved without us having to take the item back. We reserve the right to charge you for the cost of return shipping if you do not contact us first.Have you regretted your purchase?
We give you as a customer 30 days to return the order. This applies to all items with the exception of items with unique prints (self-designed products) and unsealed food items.Want to exchange some items?
- First, place a brand new regular order for the items you want instead. If the new order is over 50 EUR, no shipping will be charged.
- Register your return here and receive a return slip to your email that you can print out and use to return your goods. The return form is free for exchanges.
- As soon as we receive the goods back for your first order, we will correct the first invoice or make a refund via Klarna if the first order has already been paid for.
Please note that we cannot make exchanges directly. A new order will always have to be created. We cannot compensate for any return shipping paid by the customer.
You can find your order number in the order confirmation that was to your e-mail address.